Hosting Conversations about Questions that Matter
Around NY: Using WC in Healthcare
It's a real delight when I can respond to a somewhat negative topic by engaging people in a World Cafe that is spun from positive threads. In January of 2009, The Joint Commission for Hospital Accreditation (TJC) established a standard (ie, a requirement for accreditation of a healthcare institution) that all staff must be prepared to confront disruptive behavior of physicians and that the hospital must have a code of conduct that identifies appropriate and inappropriate behaviors.
As chair of the Service Excellence Steering Committee at St. Francis Hospital (where I am OD Director), I convened 40+ managers and staff in a World Cafe to find our shared beliefs and how they could be applied to draft a code of conduct.
The design of the event and the mapped results are attached.
As chair of the Service Excellence Steering Committee at St. Francis Hospital (where I am OD Director), I convened 40+ managers and staff in a World Cafe to find our shared beliefs and how they could be applied to draft a code of conduct.
The design of the event and the mapped results are attached.
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Replies to This Conversation
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Permalink Reply by juanita brown on
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Hi Loretta,
It would be great for you to be in touch with Lauri Prest of Providence Health Care in Canada. I know she'd be interested in what you are doing! her e-mail is: "Prest, Lauri"
She has been doing Cafes and other conversational work there for several years--and I know would be a great thinking partner with you.
Fond regards,
Juanita -
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Permalink Reply by Loretta Donovan on
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Thanks, Juanita. I'll connect with her. We had fabulous positive reaction to the cafe from both managers and staff.
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Permalink Reply by salvatore rasa on
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Loretta,
This is very significant work on your part along with others. I would like to speak with you regarding a brief case study to help another industry, who has asked some advice on internal communications "best practices".
While I am not a fan of the term best practices (because it often provides an ability to replicate and not innovate). I believe, your work is essential for rebuilding trust. And, I see rebuilding trust as an actual business with integrity and urgency.
Two categories you represent so well.
Sal
Sa -
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