Philip Whiteley's Blog (1)

I blogged earlier about the puzzle in which a 50-year-old insight was being presented as a ‘new’ breakthrough in Harvard Business Review (The Edward 1 approach to running call centres, 11 Dec 09).

It reminded me of an observation by Richard Kwiatkowski at Cranfield University, that some of the ‘new’ ideas such as emotional intelligence and employee engagement were well understood, and supported with a research base, in the 1920s and 1930s. Similarly, economists have been dusting off… Continue